Partner Spotlight: Cloud Based Practice Management Software with Practice Management Plus
Fiona Stopp from Practice Management Plus has spent more than two decades supporting specialist clinics across Australia to choose the right medical practice management software, improve practice operations, and manage onboarding and workflow changes. With over 21 years of experience in the medical software space, Fiona is known for providing practical guidance and tailored practice management software training that helps teams feel confident using the systems they rely on every day.
Switching practice management software is a major milestone for any practice management software clinic. While the technical transition matters, Fiona often finds that the biggest challenge is confidence. Practices want reassurance that they have made the right decision, particularly when considering different solutions, and that they are setting up their new system in a way that will genuinely support their team and patients.
Fiona has worked in the medical software space for more than 21 years and supports clinics across Australia through onboarding, practice management software training, and workflow improvement. Her focus is practical: helping practices feel steady and capable during what can be a stressful period of change, particularly when switching medical practice management software.
As Fiona puts it, “My services provide sanity.” Her goal is not to create dependence, but to equip teams with the skills they need to succeed. “My goal is always to educate people so that they don’t need me, but I’m here if they need me.”
For many Australian medical specialists, moving to practice management software in the cloud is an opportunity to streamline daily operations. Fiona’s role is to help practices approach that opportunity with structure and clarity, so the benefits of the software are realised early and sustained long term. This is especially valuable for clinics adopting medical practice management software designed for specialists, where workflows are often highly specialised.
Switching Practice Management Software: Unlocking the Value of Cloud Practice Management Software and Xestro’s Automation
Fiona consistently highlights automation as one of Xestro’s strongest differentiators. “Automations are definitely what stands Xestro out in the crowd,” she explains.
In her experience, the most successful switchovers happen when practices take the time to establish workflows that match how the clinic operates day to day. This is not about complexity, but about making sure the system is configured in a way that reduces repetition, supports staff roles, and creates space for patient care within a practice management software clinic.
Automation within practice management software in the cloud can only deliver its full value when it is set up thoughtfully. Fiona works closely with teams to identify administrative pressure points and implement improvements that make a measurable difference during the process of switching medical practice management software.
Practice Management Software for Medical Specialists: Cloud Practice Management Software Orthopaedics Case Study
One case study Fiona shared involved an orthopaedic specialist transitioning from a large multi-practitioner practice, where administrative redundancy was available, to a single-doctor practice management software clinic supported by just one medical secretary.
In this environment, efficiency was critical. Fiona identified that Xestro was the ideal solution because of the automations available, allowing a smaller team to maintain smooth workflows without compromising the patient experience. For this type of specialist clinic, having medical practice management software that supports automation is essential, particularly when considering different solutions for a smaller team.
By listening carefully and observing how the clinic operated, Fiona was able to identify repetitive tasks and implement targeted automations. These included auto-text for sign-off, equipment orders generated directly from admission bookings, custom note variables within admission templates, and booking confirmation emails.
These changes ensured the medical secretary had the time to provide what Fiona described as “a friendly, calm face to the patients,” rather than being overwhelmed by manual administration within the practice management software clinic.
Fiona also improved document handling by configuring the clinic’s scanner software to automatically name and categorise files such as referrals, results, and correspondence. Once scanned into the Xestro Hub, documents were immediately accessible within Xestro, removing the need for staff to manually label each file.
During the first few clinic days, Fiona remained closely involved. “On the first few clinic days, I am eyes and ears monitoring every transaction and interaction for problems or areas for improvement,” she said.
Over time, as the clinic gained confidence, her role shifted. Fiona described the moment as bittersweet, when she is “present but no longer needed,” because the practice is equipped to operate independently and benefit fully from Xestro’s automated workflows.
With the right onboarding and practice management software training, specialist practices are able to take full advantage of automation within practice management software in the cloud and move forward confidently.
Practice Management Software Training Backed by Client Testimonials
Practice Management Plus is supported by strong feedback from specialist practices who have worked with Fiona through onboarding and optimisation of their medical practice management software. Fiona also maintains a testimonials page where clinics share their experience of working with her services during software transitions and operational improvement.
You can view these testimonials here:
https://www.practicemanagementplus.com.au/testimonials
You can book time with Fiona via her calendly link here (click the image to launch):
Cloud Based Practice Management Software Support for Specialist Clinics
Practice Management Plus supports Australian specialist clinics with onboarding, workflow design, and practice management software training to ensure practices gain maximum value from their practice management software in the cloud.
To learn more, visit Fiona’s website:
https://practicemanagementplus.com.au/
For practices switching medical practice management software, or looking to streamline workflows through automation, Fiona provides the structure, training, and reassurance needed to help teams move forward with confidence using medical practice management software designed for specialists.
Learn More About Xestro
If you would like to see how Xestro supports specialist practices through a secure, cloud based practice management software platform, you can book a free personalised demo with our team.
Book a demo here:
https://xestro.com/contact-us/
If you are already using Xestro and want to build confidence with the system, explore our training options. Our sessions are designed to help practices use Xestro effectively and with confidence through dedicated practice management software training.
View training here:
https://xestro.com/training/
You can also follow Xestro on LinkedIn to stay up to date with company milestones, partnerships, events, and industry insights throughout the year.
View our LinkedIn page here:
https://www.linkedin.com/company/xestro/