Absolutely. Book a free personalised demo with our team to see Xestro in action, tailored to your workflows. After the demo, we can invite you into our Demonstration Clinic so you can explore at your own pace. Book your free personalised demo here.
One platform, configured per specialty. Document templates, forms, recalls and lists are built by the practice, so the record follows your own documentation rather than a fixed template. Xestro is in use across dermatology, ophthalmology, paediatrics, psychiatry, general surgery, orthopaedic surgery, obstetrics and gynaecology, gastroenterology, cardiology and plastic and reconstructive surgery, among others, on the same platform.
Xestro has real-time Medicare claiming, automated IHI lookup, bulk bill processing and DVA claiming built in. Private health fund billing runs through ECLIPSE, with automatic fee updates for all major funds. WorkCover Queensland claims submit directly to the B2B portal. Quoting draws on Medicare and private health fee data, so a patient can be given an estimate at the time of booking. ECLIPSE and Medicare billing are available as an add-on; see our pricing page.
Yes. We commonly perform conversions from Genie and Gentu, and the conversion is comprehensive. It typically includes patient demographics, clinical notes, documents and images, financial history, investigations, clinical observations, and obstetric and surgical admission data, amongst others. Exactly what comes across depends on the source data, and you confirm it yourself during user acceptance testing: an initial conversion you review while still running your existing system, then a final conversion once you have approved the data quality, at go live. Data conversion is quoted separately, from $2,800 ex GST depending on the source platform and the state of the data.
It depends on whether you are bringing data with you. About six in ten new Xestro practices convert data from another system, and those practices are usually live in around five weeks, including the conversion itself. The other four in ten start fresh without a conversion and can usually be set up within one to two business days.
Where there is a conversion, it runs in two stages so you can check your data before go live: an initial conversion you review during user acceptance testing while still running your existing system, then a final conversion once you have approved the data quality, immediately before go live.
Connected services such as claiming and e-prescribing activate separately and can take from a few days to a few weeks.
Clinic to Cloud is one of the platforms Xestro converts from. Continuity comes from the two-stage conversion. The initial conversion brings across demographics, clinical notes, documents and images, and you review it in Xestro during user acceptance testing while still running on your existing system. The final conversion runs only once you have approved the data quality, immediately before go live. An onboarding specialist works with your practice throughout.
Xestro licensing is $139 per seat per month ex GST. Seats are shared across the team rather than assigned to named staff members. There is no setup cost and no lock-in contract. Two things sit outside the licence fee and are worth budgeting for. Data conversion from your existing system is quoted separately, from $2,800 ex GST depending on the source platform and the state of the data. Optional add-ons are charged on a user-pays basis and include ECLIPSE and Medicare billing, SMS, outbound fax, telehealth and transcription, so what you pay depends on which of those you use.
Five things matter. The term, and whether there is a lock-in period. Whether the price is published or quoted on application, and how and when it is reviewed. How seats are counted, per named user or shared across the team. What happens to your data if you leave, and in what format it is returned. And where the data is stored. For Xestro: no lock-in contract, no setup cost, published pricing reviewed annually each July, and seats shared across the team rather than per named user. Platform data is held in Australian data centres, with limited processing by named technology partners outside Australia as set out in our Privacy Policy.
Increasingly, when a provider moves practices, the practice they are joining already uses Xestro. A Xestro to Xestro conversion is usually completed within a week once consent is in place, because the data does not have to be translated out of one system and into another. It does require consent from both the departing provider and the practice they are leaving.
Yes. Xestro's service level agreement sets a target of maintaining platform uptime above 99.9%. To our knowledge, few practice management platforms in Australia publish a service level target. Current platform status is published at xestro.com/xestro-system-status.
Xestro is built for private specialist practice. A GP with a special interest runs a consulting and procedural workload that looks like specialist practice: longer consultations, referral management, procedure records and private billing. Xestro is configured for that work. It is not designed for high-volume conventional general practice, and we would rather say so up front.
Xestro runs the same platform for a solo specialist and for a multi-location group. Seats are shared across the team rather than assigned to named staff members, so you are not buying a licence per person. Appointment management supports multiple locations, and the multi-merchant payment facility lets one practice take payments for several providers and bank accounts on a single terminal.
A typical conversion takes around five weeks. We run this in two stages for accuracy and minimal disruption:
1. Initial Conversion: Data is converted for compatibility with Xestro, including documents and images. Clients can then preview their data in Xestro during User Acceptance Testing (UAT).
2. Final (Go Live) Conversion: Once UAT is complete and the client has approved the data quality, the final conversion is performed to ensure all data is fully imported and ready for official use.
If you’re starting fresh, we can provision your clinic within 1–2 business days. Some connected services (e.g., claiming and e-prescribing) may take a few days to weeks to activate, so while you’ll be operational quickly, full integration with all connected services may occur progressively. Every new clinic receives an onboarding call and hands-on assistance from day one, with our support team available 8 am–5 pm AEST, Monday to Friday. We take pride in ensuring your setup is smooth and fully supported. To help your team get started confidently, explore our available training options here (complimentary and paid).
Onboarding typically takes a few weeks, depending on clinic size and training needs. You’ll get a dedicated onboarding call, a clear plan, and hands‑on guidance so your team is confident from day one.
We make training easy and continuous:
- Complimentary live sessions up to four days per week
- Session recordings if you can't make it live
- Bespoke 1:1 training via Microsoft Teams (upon request)
- In-person training at our Maroochydore HQ
- On-site training at your clinic (upon request)
- To view our current training offerings, please follow this link.
There’s no lock‑in. You pay monthly based on usage.
Work from anywhere, scale easily, and skip servers and manual updates. Cloud keeps your system secure, always backed up, and up to date so your team can collaborate in real time and focus on patients, not IT.
DICOM is the standard commonly used to store and view medical images, especially in radiology and ophthalmology. Xestro does not include a built-in DICOM viewer by design. In most cases, practices get a better result by continuing to use dedicated external DICOM viewers, which are purpose-built for image review and often provide more advanced viewing tools, flexibility and configurability than an in-platform viewer.
In ophthalmology, Xestro integrates with Zeiss, Heidelberg and Pliny. In radiology, reports more often arrive through secure messaging platforms or email rather than direct DICOM viewing. This way, Xestro delivers the best of both worlds: clinicians can continue using best-in-class imaging software for reviewing scans, while Xestro ingests reports, stores PDF summaries and keeps the patient record complete and easy to access.
Platforms we convert from:
- Audit 4 (S4S)
- Best Practice
- BlueChip
- Bp VIP.net
- CCOS
- Clinic to Cloud
- Cliniko
- Genie
- Gentu
- Halaxy
- HealthTrack
- IntraHealth Profile
- Medical Director
- Medical Wizard
- Mediflex
- Medilink
- MediRecords
- Medtech Evolution
- Power Diary / Zanda
- Pracsoft
- Shexie
- STAT
- Xestro to Xestro
- Zedmed
Xestro support is available 8am to 5pm AEST, Monday to Friday, excluding national and local public holidays. You can reach us by phone on 1800 168 123 or by email at support@xestro.com. Onboarding support is included, and every new clinic gets an onboarding call and hands-on assistance from day one. Training runs continuously, with complimentary live sessions, session recordings, bespoke one to one training on Microsoft Teams, in-person training at our Maroochydore office and on-site training at your clinic. Platform status is published at xestro.com/xestro-system-status.
Yes. A pregnancy is tracked as a dedicated admission in the patient's record and stays open for the whole episode of care, across four sections: current pregnancy, holding key dates, risk factors and screening results such as blood group, haemoglobin and antibodies; antenatal visits, recording clinical observations and notes at each visit; postnatal, covering the birth event and postnatal checks; and documents, generated and stored against the pregnancy. The admission is marked complete when care ends.
Reporting works two ways. The pregnancy audit lists every antenatal and postnatal admission in one place, filtered by admission type, provider or time frame. An obstetrics report consolidates everything recorded against a pregnancy into a single structured document, downloaded from the admission itself.
On scheduling, hospital lists are generated from the appointment types you nominate against each provider's page, so theatre and delivery lists come out of the appointment book rather than being maintained separately.